Question 1

How is my massage chair delivered, and can you set it up?

Accepted Answer

Every chair includes free worldwide curbside delivery. If you'd like it brought inside and set up for you, in-home delivery & setup is available as an affordable add-on - you'll see the delivery options and prices on each product page. Prefer to do it yourself? Most chairs assemble easily in under 30 minutes.

Question 2

What does the warranty cover?

Accepted Answer

Every OSIM massage chair includes a manufacturer warranty covering structural frame defects (3-5 years depending on model) and parts/electronics (1-3 years). We also offer an optional extended care plan that adds in-home service, accidental damage coverage, and priority support for up to 7 years.

Question 3

Can I try the chair before committing?

Accepted Answer

Absolutely. We offer a 30-day money back guarantee on every model. Use it daily, and if it's not the right fit, contact us to arrange a free return pickup. We'll issue a full refund minus a small restocking fee. No showroom visit needed - your living room is the best showroom.

Question 4

How much space do I need for a massage chair?

Accepted Answer

Our compact and wall-hugger models (like the Aurora Compact) need as little as 3 inches of clearance behind the chair. Full-size models need 12-18 inches. Each product page lists exact upright and reclined dimensions so you can measure your space with confidence.

Question 5

How do I maintain and clean my chair?

Accepted Answer

Wipe the upholstery with a soft, damp cloth weekly. For synthetic leather, use a mild leather conditioner every few months. Keep the area around the chair free of debris to protect the mechanical track. Each chair ships with a detailed care guide tailored to its materials.

Question 6

What's the difference between 2D, 3D, and 4D massage?

Accepted Answer

2D rollers move up-down and left-right along the track - great for relaxation. 3D adds an in-out axis so the rollers can press deeper into muscle tissue for a more therapeutic experience. 4D builds on 3D by varying the speed and rhythm of each stroke, closely mimicking the nuanced pressure of a human masseuse.

Question 7

How do I reach customer support?

Accepted Answer

Our wellness advisors are available 7 days a week via live chat (on this site), email at support@osimtexas.com, or phone at +1 (281) 810-6666. Average response time is under 2 hours during business hours.

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